Tesla suffers global app server outage, owners can’t connect to their cars


Tesla is currently suffering from a nationwide application server outage (update: now global), which prevents owners from connecting to their cars.

Update: some functionally is now back.

The Tesla mobile app is an important part of the Tesla ownership experience.

Phones are used as a key to unlock and start Tesla vehicles, and Tesla owners can access many controls through the mobile app.

Currently, Tesla owners in the US and Canada are experiencing a complete app connection outage.

Electrek received several reports from owners reporting the issue late Friday afternoon and the 4 Tesla owners staff members were unable to connect to their cars through the app – including me:

If Tesla owners don’t sign out of the app, they should still be able to use their phone as a key through the Bluetooth connection.

However, it is always safer to carry your key card (or your key fob if you have one).

The outage comes after Tesla pushed for a new update to its mobile app earlier this week.

It added new features for owners, but it also added a lot of features for buyers to manage the shopping and delivery experience.

A source familiar with the matter said Tesla was having issues with these new features for buyers that integrate into their own system.

Shortly thereafter, Tesla is now experiencing a complete outage of its nationwide application server.

It is not known if the update is related to this new outage.

Tesla systems failures are relatively rare, but there have been significant examples in the past.

In September 2020, Tesla suffered a complete outage of its customer-facing servers and internal system for several hours.

Update (6:00 p.m. ET): Tesla owners in European markets are now reporting the same issues as well.

Update (6:10 p.m. ET): You’re here. owners in Asian markets are also reporting similar problems. It seems the blackout is global.

Update (6:15 p.m. ET): Some vehicles appear to be affected differently. Model 3 / Y seems to have more problems connecting Model S / X.

Update (6:30 p.m. ET): it looks like some features are returning and although many still can’t see their cars updating in the app, the controls are still accessible.

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