SPAy Global back online after server room fire

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The photo shows the service status update shared on the SPAy Global Facebook page.

KUCHING (May 28): The SPAy Global service is back online after being unavailable all day Friday.

According to Sarawak’s Economic Planning Unit (EPU) Director, Datu Dr Muhammad Abdullah Zaidel, upon confirmation of the operation, a team from Sarawak Information Systems Sdn Bhd (Sains) worked through the night until this morning to restore the system.

EPU Sarawak is solely responsible for the budget, policies and business model, while Siconnet Sdn Bhd, which is a wholly owned subsidiary of Sains, manages the day-to-day operations of SPAy.

According to an update posted by the Communications Manager of SPAy Global, they will continue to monitor closely to ensure a smooth experience.

Management also expressed their deepest gratitude for the patience and support of SPAy users.

“If you need further assistance, please contact our customer service at 1-300-88-7722 or 082-224599. You can also email us at customerservice@spayglobal.my,” reads the statement.

Websites and digital services under the Sarawak government, including the SPAy app, were down on Friday following a fire in the Wisma Bapa Malaysia server room.

The fire and rescue service said in a statement the night of the incident that a switch box in the server room of Wisma Bapa Malaysia, which is on the third floor of the building, caught fire towards 19 hours.

The fire was extinguished at 8:45 p.m. after the electricity was cut to allow firefighters to enter the server room. No one was injured in the incident.






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