Server down, PDS distribution hit in many parts of Chennai – The New Indian Express

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Express press service

CHENNAI: The distribution of basic commodities has faced disruption in Chennai and other parts of the state due to problems in the operation of e-PoS (electronic point of sale) machines at ration stores. On Thursday, thousands of cardholders returned empty-handed after waiting more than 30 minutes outside ration stores in several parts of the state because biometric authentication could not be performed on machines and -PoS.

According to official data, about 86% of the state’s 2.13 crore cardholders purchase goods from ration stores every month. Civil Supplies and Consumer Protection Commissioner V Rajaraman attributed the problem to a server failure. “Server maintenance issues have been discussed with the relevant department and the matter is being investigated.”

When TNIE visited a few ration shops in Korattur, Ambattur and Pattabiram in Chennai, many consumers said they were often asked to come back later citing verification issues. a lot of trouble,” S Kalai from Oragadam. Korattur’s L Sundhar said staff at ration stores often asked them to wait 10 to 20 minutes due to delays in connecting to the server. “I tried to verify my fingerprint three times, but there was no response.”

On average, 45-50 cardholders purchase products between 8:30 a.m. and 12:30 p.m. every day. It goes up to 60-70 on Saturdays and Sundays. According to sources, the network’s servers had not been upgraded to meet the demand of a large number of cardholders. “The internet is slow and repeated complaints have gone unheeded,” said a worker at a ration store.

Civil Supplies Commissioner Rajaraman said circulars had been issued stating that consumers should not be denied products due to technical problems in PoS machines. Ration shop employees must record ration card details in separate ledgers and issue the goods. “We will enforce the direction through the cooperation department,” he added.

CHENNAI: The distribution of basic commodities has faced disruption in Chennai and other parts of the state due to problems in the operation of e-PoS (electronic point of sale) machines at ration shops. On Thursday, thousands of cardholders returned empty-handed after waiting more than 30 minutes outside ration stores in several parts of the state because biometric authentication could not be performed on machines and -PoS. According to official data, about 86% of the state’s 2.13 crore cardholders purchase goods from ration stores every month. Civil Supplies and Consumer Protection Commissioner V Rajaraman attributed the problem to a server failure. “Server maintenance issues have been discussed with the relevant department and the matter is being investigated.” When TNIE visited a few ration shops in Korattur, Ambattur and Pattabiram in Chennai, many consumers said they were often asked to come back later citing verification issues. a lot of trouble,” S Kalai from Oragadam. Korattur’s L Sundhar said staff at ration stores often asked them to wait 10 to 20 minutes due to delays in connecting to the server. “I tried to verify my fingerprint three times, but there was no response.” On average, 45-50 cardholders purchase products between 8:30 a.m. and 12:30 p.m. every day. It goes up to 60-70 on Saturdays and Sundays. According to sources, the network’s servers had not been upgraded to meet the demand of a large number of cardholders. “The internet is slow and repeated complaints have gone unheeded,” said a worker at a ration store. Civil Supplies Commissioner Rajaraman said circulars had been issued stating that consumers should not be denied products due to technical problems in PoS machines. Ration shop employees must record ration card details in separate ledgers and issue the commodities. “We will enforce the direction through the cooperation department,” he added.

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