Ration card holders come back empty-handed as server issues disable e-PoS system


Thiruvananthapuram: The supply of ration products in Kerala was completely derailed on Tuesday due to major technical problems in the computer server that supports the online system.

The e-PoS (electronic point of sale) machines at ration outlets, which developed problems from Friday, went completely off yesterday.

Since all options for distributing rations through e-POS failed, most traders suspended the supply of rations on Tuesday at the request of the ration dealer associations.

Only about 4,000 ration shops were operating on Tuesday. However, the Department of Civilian Supplies plans to issue a show cause notice to dealers who have shut down ration stores.

According to traders, in most parts of the state, ration card holders have had to wait a long time and then come home empty-handed without receiving their allowances. Consumers have created a ruckus in many places, forcing traders to close ration shops.

With the additional allowance of rice and half a liter of kerosene, a large number of card holders arrive at ration shops to buy their share.

The technical issues occurred at the TechnoPark data center in Kazhakuttom where the details of 91.81 lakh cardholders were stored.

Meanwhile, officials from the Department of Civilian Supplies said steps were underway to rectify the system with the help of the IT mission and hoped the system would be fully restored by Wednesday.

Minister of Civilian Supplies GR Anil said the ministry has asked the secretary of the IT mission to take action to resolve the issue as soon as possible.

No such technical problem has been reported in the e-POS system during the past three months. But there have been problems in the system several times in March and September.


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