Business Choice 2022: The VoIP services our readers value the most


The big shift of many companies to a predominantly work-from-home (i.e., hybrid working) culture doesn’t mean there’s less talk on the phone, but probably a lot more. The office needs a good phone system, no matter how small, and a virtual PBX, more commonly known as a voice over IP (VoIP) system, delivers the goods.

If you’re looking for a VoIP service, you’ll want one from a reliable and trustworthy brand. That’s why we asked PCMag readers to rate the VoIP services they use the most to help us choose this year’s Business Choice Award winners. And not all services are the same. Some of the contenders for these results are only for a single home PC setup; others might provide voice capability for an entire skyscraper. But the winner below handles just about any size and shape you need for a voice network, even going so far as to provide capabilities for mobile devices.

Read on to see which VoIP service you should consider for serious talk.

Top Rated Voice over IP (VoIP) Services for 2022

We have fewer players appearing in our VoIP survey results than last year (from 15 to nine). However, there is a constant constant. That is to say Ouma, not only making the cut, but also scoring so high that it’s really the only brand you should probably consider for your office’s voice service, regardless of the number of employees working there. (Click the arrows to browse the categories in our interactive chart; click below for the full results table.)

Ooma’s overall satisfaction rating of 8.9 is excellent, but down slightly from last year’s 9.0 and the company’s highest score in our survey, a 9.4 in 2014 Satisfaction hasn’t dipped below 8.7 out of 10 for the entire decade since we started doing enterprise VoIP surveys. Ooma is also the top performer in all but two categories, and even for those (cost and ease of use) it’s a second place finish.

That’s not to say Ooma doesn’t have some serious competition. For larger enterprises, Cisco and RingCentral have excellent satisfaction scores, but tend to falter on cost and mobile support (for Cisco) and tech support (for RingCentral).

There are also a few VoIP providers here with intermediate scores that are only suitable for sole proprietors: Google Voice for voicemail and internet calling, and the ever-loved (by some) magicJack hardware that connects to a PC. They score well in terms of cost and ease of use. Look elsewhere if you have staff to support.

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That said, some big names who can and do support groups don’t get much love in these results. Vonage, which at this point is a venerable company in the VoIP world, scores poorly and evenly on all measures. Along with that, there are business-specific phone services from Spectrum, Microsoft, and Avaya. None of them stand up to comparison with Ooma.

To learn more, read The Best Business VoIP Providers for 2022.

The PCMag Business Choice survey for VoIP services was conducted in the field from January 31, 2022 to February 21, 2022. For more information on how our surveys are conducted, read the survey methodology.

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